Important notices

Mon, 19 July 2021

Dear Leveraged customers

I wanted to update you on how Leveraged is committed to maintaining the high level of service you rely on during the continued uncertainty resulting from the Covid-19 pandemic.

We continue to ensure we are operating in accordance with all COVID-19 government health and safety advice, including strictly observing and respecting guidelines around social distancing. We also have limited staff presence in our offices with most staff now working remotely.

With COVID-19 impacting some Australia Post deliveries, and many of our staff working offsite, you can avoid delays by transferring funds to your margin loan via EFT or BPay rather than by posting cheques in the mail.

You can also email scanned documents that are required to be signed and other instructions directly to your Relationship Manager or to customerservice@leveraged.com.au.

In addition, our online portal Leverage Online is available 24/7 for you to monitor and manage your account. You can update your address, banking and advisor details immediately online.

I ask for your understanding as we work through any potential delays. Please be assured we remain dedicated to serving and supporting you throughout this period.

If you have any questions, please don’t hesitate to contact us on 1300 307 807.

Thank you for your continued support.

Sincerely

Lily Elliott
Head of Leveraged

Thur, 1 July 2021

Leveraged is pleased to announce it’s been awarded Money magazine’s Margin Lender of the Year for 2020 and 2021 in the margin loan category. 

Product features, interest rates, securities lists and customer feedback were compared across the category.

This rounds off another successful year for Leveraged, who recently celebrated 30 years in the industry as well being recognised by Canstar with another 5-Star Rating for their Direct Investment Loan for outstanding value!

If you have any questions, please contact our customer service team on 1300 307 807.

Wed, 30 June 2021

Fix and prepay campaign is now closed for 2021.

If you have any questions, please contact our customer service team on 1300 307 807.

Please be aware, due to the Public Holiday on Tuesday, 26 January, our office will be closed.

Leveraged is pleased to announce that it’s been awarded Money magazine’s Margin Lender of the Year 2020, achieving the highest score across all judging criteria in the category.

“We’re delighted to win this award,” Head of Leveraged, Lily Elliott said. “We pride ourselves on our customer focus and service proposition, this award is testament to our dedicated team.”

“What also sets Leveraged apart is its long and proud history investing in features and capabilities,” said Ms Elliott. “Options trading, short selling, lending against international shares and connectivity with platform operators are some of many strategies that provide an entire suite to complete our investment lending offering.”

The Money magazine awards have been published annually for the past 16 years. Product features, interest rates, securities lists and customer feedback were compared across the margin loan category.

This latest recognition caps off a rewarding period for Leveraged. Canstar also recently awarded the Leveraged Direct Investment Loan a 5-star rating.

The variable interest rate on the Direct Investment loan will decrease by 0.25% on Tuesday, 5 May 2020.

The Interest Rate Schedule will be updated on Tuesday, 5 May 2020 to reflect the change.

If you have any questions  please contact your Relationship Manager on 1300 307 807.

Dear Leveraged customers

I wanted to update you on how Leveraged is committed to maintaining the high level of service you rely on.

We continue to ensure we are operating in accordance with all COVID-19 government health and safety advice, including strictly observing and respecting guidelines around social distancing. We also have limited staff presence in our offices with most staff now working remotely.

With COVID-19 impacting some Australia Post deliveries, and many of our staff working offsite, you can avoid delays by transferring funds to your margin loan via EFT or BPay rather than by posting cheques in the mail.

You can also email scanned documents that are required to be signed and other instructions directly to your Relationship Manager or to info@leveraged.com.au.

In addition, our online portal Leverage Online is available 24/7 for you to monitor and manage your account. You can update your address, banking and advisor details immediately online.

I ask for your understanding as we work through any potential delays. Please be assured we remain dedicated to serving and supporting you throughout this unprecedented period.

If you have any questions please don’t hesitate to contact us on 1300 307 807.

Thank you for your continued support.

Sincerely

Lily Elliott
Head of Leveraged

Good afternoon

COVID-19 (coronavirus) is having a significant impact on the lives of all Australians. With borders closing around the world, public events cancelled, and millions of people forced to isolate at home, the Coronavirus panic is causing a level of market volatility seldom seen before.

I wanted to take this opportunity to reach out personally and update you on what we at Leveraged are doing to continue to serve and support you, our clients and partners during this unprecedented time.

• We have undertaken measures to ensure our team is well resourced and equipped with all the necessary tools and technologies to service your needs. Due to the nature of COVID-19, we expect these measures to be in place for several weeks
• Our online service, Leverage online is robust with proven resilience during periods of high-volume demand, so that clients have the ability to access and monitor their portfolio positions as needed
• The Leveraged operations and relationship management teams have tested plans in place to ensure we can continue to service your requests both by phone and email. In periods of high market activity, our teams are doing everything they can to address and respond to your requests as soon as possible
• We are working together as a team, communicating openly, checking in with each other, and ensuring everyone is up to date.

There is a lot of uncertainty ahead, however I remain optimistic. Please know, just as the experts do their best to minimise the impact of the virus on our lives, we will continue to do our best to serve and support you through this challenging time.

Sincerely

Lily Elliott
Head of Leveraged

Variable interest rates will be decreasing on Friday, 27 March 2020.

Please note the applicable rate reduction to the following facilities:

Margin Loan will decrease by 0.15% per annum
Investment Funds Multiplier will decrease by 0.15% per annum
Direct Investment Loan will decrease by 0.25% per annum

The Interest Rate Schedule will be updated on Friday, 27 March 2020 to reflect these changes.

If you have any questions  please contact your Relationship Manager on 1300 307 807.

Good afternoon

Over the last week, I have received a number of enquires and would like to take this opportunity to reach out during this time of heightened market activity.

You may notice some changes to your usual Leveraged operating service standards and experience, which are summarised below. This is to reassure you of the robust operating model and our commitment to you.

Margin Call Process

Leveraged operates under a strict arrangement and protocols in issuing margin calls. We have a legal obligation to issue a margin call to the borrower directly in a manner agreed with them which covers either one phone call, email or SMS.

Unfortunately due to heightened activity we have found it necessary to issue more than one margin call to a borrower at any one time.

Our margin call process is designed to ensure a robust credit, operational, and standard of service excellence.

Client and Adviser Services

Our online service Leverage Online provides clients and advisers an update on facility positions including those close to or in a margin call. Please ensure that you continue to monitor facility positions through the online service.

Due to the current volumes you may experience some delay in our responses, please consider emailing your Relationship Manager as an alternative to calling and include where possible the following information:

• facility number;
• Reference to the specific margin call issued;
• Intended repayment amount and method;
• Applicable receipt or detailed information; and
• Anticipated actions should market volatility persist.

Leveraged as a Lender

A subsidiary of Bendigo and Adelaide Bank Limited, Leveraged Equities Limited is one of Australia’s longest operating margin lenders, since 1991. We operate under an Australian Financial Service Licence and only issue Standard Margin Lending Facilities.

Clients retain beneficial ownership of their shares and other financial products pledged as security for their margin loans. Under no circumstances will Leveraged or any other entity operating for and behalf of Leveraged will permit any securities lending arrangements involving clients shares and other financial products they have pledged for their margin loans.

We understand there may be some impact to the way you currently engage with Leveraged. We thank you for your continued support during this time and we will continue to update you with any further changes.

Sincerely

Lily Elliott
Head of Leveraged

If you have any questions  please contact your Relationship Manager on 1300 307 807.

Our team will be here to assist you over the festive period.

Please note the following key dates and times of operation: 

Tuesday 24 December - Open until 3.00pm AEDT

Wednesday 25 December - Closed

Thursday 26 December - Closed

Tuesday 31 December - Open until 3.00pm AEDT

Wednesday 1 January - Closed

If you have any questions  please contact your Relationship Manager on 1300 307 807.

Variable interest rates will be decreasing by 0.25% on Friday, 1 November 2019.

This change will be applicable for the following facilities:

• Margin Loan
• Investment Funds Multiplier
• Direct Investment Loan

The Interest Rate Schedule will be updated on Friday, 1 November 2019 to reflect the change.

If you have any questions relating to the rate change, please contact your Relationship Manager on 1300 307 807.

Variable interest rates will be decreasing on Monday, 29 July 2019.

Please note the applicable rate reduction to the following facilities:

Margin Loan will decrease by 0.20% per annum
Investment Funds Multiplier will decrease by 0.20% per annum
Direct Investment Loan will decrease by 0.37% per annum

The Interest Rate Schedule will be updated on Monday, 29 July 2019 to reflect these changes.

If you have any questions relating to the rate change, please contact your Relationship Manager on 1300 307 807.

Variable interest rates will be decreasing by 0.14% on Friday, 28 June 2019.

This change will be applicable for the following facilities:

• Margin Loan
• Investment Funds Multiplier
• Direct Investment Loan

The Interest Rate Schedule will be updated on Friday, 28 June 2019 to reflect the change.

If you have any questions relating to the rate change, please contact your Relationship Manager on 1300 307 807.

Variable interest rates will be increasing by 0.14% on Friday, 10 August 2018.

This change will be applicable for the following facilities:

• Margin Loan
• Investment Funds Multiplier

There will be no change to the interest rate for the Direct Investment Loan.

The Interest Rate Schedule will be varied on 10 August 2018 to reflect the change.

If you have any questions relating to the rate change, please contact your Relationship Manager on 1300 307 807.

Access to the LEWEB online service will cease as at 4pm AEST on Thursday, 22 March 2018.

To monitor your loan account after this date, please login to LeverageOnline using your Facility Access Code (FAC) and Password.

For first time users, a guide has been created to help navigate LeverageOnline. You can access a pdf of the guide here.

If you do not have a FAC or have difficulties logging into LeverageOnline, please contact your Relationship Manager on 1300 307 807.

Leveraged will never request your personal details via email and you should not respond to any such emails.

The Fee Schedule for the Margin Loan, Investment Funds Multiplier and Direct Investment Loan will be varied to introduce three new fees.

These are:

1. Off Market Transfer Fee - $25 per security
2. Late Settlement of Buy Contract Note - $30 per contract note; and
3. Late Settlement of Sale Contract Note - $30 per contract note.

The Fee Schedule will be varied on 1 January 2018 to introduce these fees.

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Leveraged is pleased to announce that it’s been awarded Money magazine’s Margin Lender of the Year 2020, achieving the highest score across all judging criteria in the category.

“We’re delighted to win this award,” Head of Leveraged, Lily Elliott said. “We pride ourselves on our customer focus and service proposition, this award is testament to our dedicated team.”

“What also sets Leveraged apart is its long and proud history investing in features and capabilities,” said Ms Elliott. “Options trading, short selling, lending against international shares and connectivity with platform operators are some of many strategies that provide an entire suite to complete our investment lending offering.” 

The Money magazine awards have been published annually for the past 16 years. Product features, interest rates, securities lists and customer feedback were compared across the margin loan category.

This latest recognition caps off a rewarding period for Leveraged. Canstar also recently awarded the Leveraged Direct Investment Loan a 5-star rating.